Privacy Policy
Last updated: 2025
At Scouse Springs, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services related to water coolers in Liverpool.
1. Who we are
Scouse Springs provides water dispenser and hydration solutions across Liverpool and surrounding areas.
If you have any questions about this Privacy Policy, you can contact us at:
📧 Email: info@watercoolersliverpool.co.uk
đź“Ť Address: 13 Shaw Rd, Speke, Liverpool L24 9JT, United Kingdom
2. Information we collect
We may collect and process the following types of personal data:
Contact information: name, email address, phone number, and postal address.
Business details: company name, job title, and industry (if applicable).
Service information: details about your enquiry, service requests, or equipment needs.
Technical data: your IP address, browser type, and pages visited (for analytics purposes).
We only collect the data that is necessary for the purpose of providing our services and improving your experience.
3. How we use your information
We use your personal data to:
Respond to enquiries and provide quotes or service details.
Process orders, deliveries, and installations.
Send important service or maintenance notifications.
Improve our website and customer experience.
Comply with legal and regulatory obligations.
We will never sell or share your personal data with third parties for marketing purposes.
4. Legal basis for processing
We process your data under the following legal bases:
Contractual necessity: to provide products and services you’ve requested.
Legitimate interest: to improve our operations and maintain communication.
Consent: when you voluntarily subscribe to our newsletter or request information.
Legal obligation: to comply with tax and record-keeping requirements.
5. Data storage and security
Your personal information is stored securely on servers within the UK and the European Economic Area (EEA).
We use industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
6. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected — typically up to 5 years for service and legal records, unless a longer retention period is required by law.
7. Your rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
Access your personal data.
Request correction or deletion.
Withdraw consent (where applicable).
Object to certain processing activities.
Request a copy of your data in a portable format.
To exercise any of these rights, contact us at info@scousesprings.co.uk.
8. Cookies and website tracking
Our website uses cookies to enhance your browsing experience and collect anonymous analytics data via tools such as Google Analytics.
You can adjust your browser settings to refuse cookies or to notify you when cookies are being used.
9. Third-party services
We may use trusted third-party providers (such as web hosting, analytics, and payment processors).
These providers are bound by confidentiality and data protection obligations to ensure your information remains secure.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Any updates will be posted on this page with a revised “Last updated” date.
11. Contact us
If you have questions, concerns, or complaints about how your data is handled, please contact us at:
📧 info@watercoolersliverpool.co.uk
đź“Ť 13 Shaw Rd, Speke, Liverpool L24 9JT, United Kingdom